Planhat Named a Leader in the 2026 Gartner® Magic Quadrant™ for Customer Success Management Platforms
To us, the third consecutive year in the Leaders quadrant reflects Planhat’s vision to unite every commercial team and
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Customer platform Planhat today announced it has been recognized as a Leader in the 2026 Gartner® Magic Quadrant™ for Customer Success Management Platforms for the third consecutive year. The recognition follows a period of rapid innovation for Planhat, with the recent launch of Pi, the world’s first multiplayer customer agent. Pi works alongside entire account teams, drawing on shared context to run core commercial processes from sales and renewals to implementations and support.
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Planhat Named a Leader in the 2026 Gartner® Magic Quadrant™ for Customer Success Management Platforms
“To me, three years as a Leader tells us we’re building in the right direction,” said Planhat’s CEO and co-founder, Kaveh Rostampor. “Our customers don’t want another point solution. They want one place where every commercial team works from the same data, with AI that actually moves outcomes. We believe this recognition reflects that conviction.”
Companies are using Planhat as the commercial brain of their business. Rather than juggling disconnected tools, everyone who touches an account, from onboarding through renewal and expansion, works from the same live, time-series record of that customer.
Planhat was first named a Leader in 2024, and its three consecutive placements track a period of strong growth for the company. Since then, Planhat has built Planhat OS, an agentic customer platform where commercial teams and AI agents work side by side. Pi, the newest addition to Planhat OS, is the first multiplayer customer agent. It works alongside every commercial team in a business, drawing on shared context to run commercial processes.
Planhat’s deployments are aligned to a structured value framework and supported by forward-deployed engineering teams, helping customers embed AI directly into their commercial processes and deliver tangible outcomes. To support enterprise buyers, Planhat has built selective channel alliances with enterprise integrators such as Deloitte and specialized AI-native consultancies, providing dedicated expertise. As a result, leading enterprises such as Dropbox, WIZ, Nutanix, OtterAI and S&P Global use Planhat to run their customer operations with greater scale and impact.
To learn more, please visit www.planhat.com.
Gartner, Magic Quadrant for Customer Success Management Platforms, By Michael Maziarka et. al, 19 October 2026
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This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from Planhat.
About Planhat
Planhat is a next-generation AI-driven CRM for B2B companies that run on recurring revenue. The platform puts sales, customer success, professional services and support on one data foundation, with a data model that tracks customers across the full lifecycle. Planhat’s multiplayer customer AI agent, Pi, helps teams quickly find out the information needed to research accounts, answer commercial questions and run processes end to end, from account planning through renewals. Pi is part of the core product for every customer and runs on the customer’s choice of LLM model.
Founded in 2015 by Kaveh Rostampor and Niklas Skog, Planhat was bootstrapped and profitable for seven years before raising a $50 million Series A in 2022, funded by London-based Sprints Capital. The company has hubs in Stockholm, London and New York with headquarters in Los Angeles. Planhat was named a Leader in the 2024 and 2025 Gartner Magic Quadrant for Customer Success Management Platforms. The company employs 250 people from more than 25 countries and serves customers including Harvey, Wiz, Nasdaq, Dropbox, Akamai, S&P Global and Workday. Learn more at planhat.com.
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